FAQ
Bookings can be made online at any time by selecting the ‘Book Now’ button located in the top right-hand corner of the website or click here.
A booking confirmation email will be sent to confirm your booking once a deposit has been made.
Check-in: From 2:00 PM
Check-out: By 10:00 AM
Guests who have completed their pre-arrival form will receive an Express Check-In once the park is ready. Site check-in may be available from 12pm, while accommodation check-in is strictly from 2pm.
Guests who have completed their pre-arrival form may receive an Express check-in SMS once their booking is ready. Powered sites may be available from 12:00 PM, subject to availability, while accommodation check-in is strictly from 2:00 PM.
If arriving after 7:00 PM, gate access and key box codes will be sent via SMS prior to arrival.
Late check-out: Subject to availability and an additional charge. Late check-out must be arranged with the park during the guest’s stay and cannot be pre-arranged prior to arrival.
Guests who have completed the pre-arrival form will receive an Express Check-In once the park is ready. Site check-in may be available from 12pm, while accommodation check-in is strictly from 2pm.
Late check-out is subject to availability and an additional charge. Late check-out must be arranged with the park during the guest’s stay and cannot be pre-arranged prior to arrival.
If arriving after 7:00 PM, gate access and key box codes will be sent via SMS prior to arrival.
To make changes to your booking, request a cancellation or log in to the guest portal, please visit our Manage My Booking page and follow the instructions provided.
Pets are not permitted anywhere in the park, including accommodation, sites, and visitor areas.
This policy applies to all guests and visitors.
Base rate: Includes 2 people.
Additional guests: Charges apply for additional adults and children and are calculated at the time of booking for both accommodation and sites.
Occupancy: All guests must be included on the reservation. Misrepresentation of occupancy may result in additional charges or cancellation without refund.
Rate changes: Rates are subject to change without prior notice; however, confirmed bookings will not be affected by subsequent rate changes.
Booking changes: Fees may apply to changes or adjustments requested after booking.
You can read our full payment and booking policy here.
You can read our full refund and cancellation policy here.
You can read our full terms and conditions here.
You can read our full privacy policy here.
The maximum stay is 150 days in any 12-month period, with no more than 42 consecutive days at a time, in accordance with Local Government Regulations 2005 – Regulation 73. If the permitted stay period is exceeded, management will follow the required non-compliance process, which may include immediate eviction.
Yes! Complimentary Wi-Fi is available throughout the property for all guests.
Here at BIG4 Sydney Lakeside Holiday Park, we have everything you need for comfortable stay.
Camp Kitchens
We have multiple well-stocked camp kitchens, with ample bench space, communal fridges, 4-burner stovetops and ovens, microwaves, kettles, and dining tables and chairs for guest use. There are also designated BBQ facilities throughout the park for guest use.
Laundry
We have a designated laundry with coin-operated washing machines and dryers for guest use.
Amenities
We have a number of amenities buildings with hot showers, toilets and accessible bathroom facilities.
Dump Points
We have five dump points available throughout the park for your convenience, please refer to our park map for their locations.
Recreational Facilities
We have a splash park, games room, and pedal karts available for hire.
Conference Room
We have a conference room available for use, please contact reception to enquire about this.
Visit our Park Facilities page for more information.
Linen and towels are provided based on the number of guests included in the accommodation booking.
For a 2-person booking in accommodation with two or more bedrooms, guests must specify if linen is required for additional rooms. Otherwise, it will be assumed that both guests are sharing one room and no additional beds will be made up.
Portacots and highchairs are available for cabins at no charge, subject to availability.
Bunk beds are not made up, a linen pack is supplied only.
All cabins receive a mid-stay service for bookings of 7 days or longer. If you need additional linen or fresh towels, please come visit us at Reception.
The Northern Beaches are beautiful year-round!
We think the best time to visit is during spring and autumn when the weather is warm and sunny without the peak summer crowds. Summer is great for beach days and events, while winter offers peaceful walks, whale watching, and mild coastal days.
Yes, we offer a fully accessible cabin designed for wheelchair users, featuring step-free access, a spacious layout, and an accessible bathroom. Click here to learn more about our accessible cabins.
Our park also includes accessible amenities to help ensure a comfortable and inclusive stay for all guests.
Yes, we offer a range of camping options, including ensuite, powered and unpowered sites. Visit our Caravanning and Camping page here to find out more.
Should you wish to have a specific site or would like to be positioned near friends, a request can be made however cannot be guaranteed.
Open campfires and coal/wood/heat bead-fuelled BBQs are not permitted.
Gas BBQs are permitted in designated areas only.
Smoking is not permitted in any accommodation, amenities, or common areas.
Alcohol may be responsibly consumed at your allocated site or cabin, and in the camp kitchen and BBQ areas only.
Drunken or disorderly behaviour or possession or use of drugs will not be tolerated.
We have five dump points available throughout the park for your convenience, please refer to our park map for their locations.
Use of dump points are free for guests and currently $15 per non-guest.
Yes, visitors are welcome between 9am and 9pm during your stay, but they must register at reception upon arrival.
There is no visitor parking on site, visitors must park outside the park.
Pets are not permitted for visitors or guests.
Registered guests are responsible for the conduct of their visitors. We kindly ask that all guests and visitors respect park rules to ensure a safe and enjoyable experience for everyone.
Quiet hours: 10:00 PM – 8:00 AM.
Please be considerate of other guests at all times.
Excessive noise, loud parties, offensive language, or illegal behaviour will not be tolerated.
Generators are not permitted at any time.
Children must be supervised at all times, including in the games room, amenities, playground, and splash park areas.
Please ensure that children do not play around amenity blocks, the boom gate, or the main entrance.
Anti-social behaviour is not acceptable and may result in any guest, visitor, or member of the public being immediately evicted from the park.
Such behaviour includes but is not limited to causing damage, disturbing other guests, tempered language and profanities or otherwise breaking park behavioural standards.
Speed limit: 8 km/h (walking pace).
Strictly no tailgating at any time.
Electric scooters and electric skateboards are not permitted within park grounds.
Riding bikes, scooters & rollerblades are only permitted during daylight hours and helmets must be worn at all times. Please observe all road rules.
Riding in or around the camp kitchen, amenities, or boom gate is not allowed.
Guests may receive a number of emails relating to their upcoming stay, including booking confirmation, reminder and payment due information. You may also receive marketing emails with special offers, which you can opt-out of anytime.