Terms & Conditions

Terms and Conditions

A confirmed booking with BIG4 Sydney Lakeside Holiday Park constitutes acceptance of the following terms and conditions.

1) Acceptance of Terms 
  • By confirming a booking, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions. 
2) Check-In and Check-Out 
  • Check-in: From 2:00 PM 
  • Check-out: By 10:00 AM 
  • Early check-in & late check-out: May be available for an additional fee, must be arranged in advance with park management, and are subject to availability. Availability cannot be guaranteed. 
3) Rates 
  • Base rate includes 2 people. 
  • Additional guests: Charges for extra adults and children apply and are calculated at the time of booking for both accommodation and sites. 
  • Occupancy disclosure: All guests must be accounted for on the reservation. Misrepresentation of occupancy may result in additional charges or cancellation without refund. 
  • Rates are subject to change without prior notice; however, confirmed bookings will remain unaffected by any subsequent adjustments. 
  • Please note that fees may apply for any changes or adjustments to your booking requested by you. 
4) Payment & Booking Policy 
  • Deposit: A deposit equal to one night’s tariff is required to secure all bookings made more than 30 days prior to arrival. 
  • Full payment due:  
    • Peak periods: 30 days prior to arrival 
    • Off-peak periods: 14 days prior to arrival 
  • Bookings within payment windows: Must be paid in full at the time of booking. 
  • Peak periods include all school holidays, Easter, long weekends, and major local events. 
  • Off-peak periods include all other times. 
  • Credit card: A valid credit card must be provided prior to arrival to cover incidentals, damages, additional cleaning, or unpaid balances. 
  • Prepayment: Accommodation and site fees must always be paid in advance. 
  • Guests must be 18 years or older to make a booking. 
5) Cancellation Policy 
  • More than 14 days before arrival: Refund of any payments made, minus a $25 administration fee, or option to hold a full credit valid for 12 months. 
  • Within 14 days (peak) or 7 days (off-peak): No refund; all payments forfeited. 
    • A request to change dates within the cancellation penalty period is treated as a cancellation of the original booking. The value of your booking cannot be held as credit if cancelled within the cancellation penalty. All date changes are subject to the same notice periods, fees, and forfeits that apply to cancellations. A new booking must then be made at the current rates and subject to availability.
  • No refunds for early departures, poor weather, late arrivals, or COVID-related cancellations (treated as standard cancellations). 
  • Promotional/discounted rates may carry non-refundable conditions, clearly stated at the time of booking. 
6) Length of Stay 
  • The maximum period of stay is no more than 150 days in any 12-month period (as per Local Govt Regulations 2005 – Reg 73), with no more than 42 consecutive days at a time.
  • If the permitted period is exceeded, management will follow the required process for non-compliance, which may include immediate eviction. 
7) Pets 
  • Pets are not permitted anywhere in the park, including accommodation, sites, and visitor areas. 
  • This policy applies to all guests and visitors. 
8) Cleaning, Damage & Compliance 
  • Accommodation and sites must be left clean and tidy on departure. 
  • Additional cleaning, damage repair, or loss of revenue caused by the condition in which the accommodation or site is left may result in fees charged to your credit card. 
  • Guests must comply with all reasonable instructions from park management. Failure to comply may result in eviction without refund. 
  • For safety and security, please keep your accommodation and vehicles locked and valuables secured. CCTV operates throughout the park. 
9) Safety, Risk & Liability 
  • Recreational activities within the park are undertaken at your own risk. 
  • Park management accepts no liability for loss, damage, injury, or inconvenience arising during your stay, except as required by law. 
  • Any guests under the age of 18 must be accompanied and actively supervised at all times by a parent or legal guardian who is 18 years or older. 
10) Smoking & Alcohol 
  • Smoking is not permitted in any accommodation, amenities, or common areas. 
  • Alcohol may be responsibly consumed at your allocated site or cabin, and in the camp kitchen and BBQ areas only.  
  • Drunken or disorderly behaviour or possession or use of drugs will not be tolerated. 
11) Privacy 
  • Sydney Lakeside Holiday Park is operated by the Belgravia Group. 
  • Your personal information is managed in accordance with the Belgravia Group Privacy Policy.